How Flaggr communicates and follows up on production incidents
Last updated March 3, 2026
Incident Disclosure
Flaggr follows a documented response workflow for availability and security incidents.
Incident Lifecycle
- Detection via monitoring, alerts, or customer reports.
- Triage by severity and potential customer impact.
- Mitigation and service stabilization.
- Customer communication and status updates.
- Post-incident review with follow-up actions.
Communication Principles
- Share scope and impact as early as possible.
- Publish updates until customer impact is resolved.
- Provide final summary with remediation actions and owners.
Disclosure Channels
- Public status updates on affected incidents.
- Direct outreach for high-severity tenant-impacting events.
- Internal postmortem tracking for corrective actions.